IMPORTANT INFORMATION FOR PATIENTS
On 1st June 2016 we are changing and enhancing the way that we work, by upgrading our clinical computer system.
REPEAT PRESCRIPTIONS IN MAY
When you put in a request for a repeat prescription and you collect your prescriptions from the surgery, you will receive two separate prescriptions. The first prescription can be dispensed on the date that you require your medication, and the second prescription can be dispensed on or after the date of the post-dated prescription.
If you collect your medication directly from a pharmacy, they will receive both prescriptions and you should collect your medication from them as normal.
Unfortunately our electronic prescribing service will not be available in June so any prescriptions that are usually sent this way will be collected from the surgery by your usual pharmacy ready for you to collect.
VISION ON-LINE REQUESTS
If you currently use the Vision on-line service to order repeat prescriptions and book and cancel appointments, from the 16th May this will not be available so you will need to re-register for access to the new version of this service.
If you would like to register for this on-line service, please provide us with;
- two types of photographic ID OR
- one photographic ID + a bank statement/utility bill.
Our new on-line service provides automatic access to some of your medical records, and it is for this reason that identification requirements have been increased.
Please accept our apologies for any inconvenience caused during this transition period.
Croft Hall Medical Practice
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We are a five-partner practice, providing care for approximately 8,000 patients with a practice area that extends across the whole of Torquay. We employ a full range of professional medical and clerical staff and our large, spacious premises enable us to house additional services, some of which are detailed on this website.
Croft Hall Medical Practice is a friendly, innovative, up-to-date and fully computerised surgery, which has been at its present location since 1995. The building was formerly the St John of God Nursing Home and, prior to that, its history stretches back to being a hotel, a presbytery and a private residence. It is a large Victorian villa with pleasant gardens, parking and ground floor access for disabled people.
Based in the heart of Torquay, close to the local bus and train station, there are three waiting areas available for patients, which provide a comfortable waiting space. There are clinical rooms downstairs to provide easy access for patients in wheelchairs or with pushchairs or prams. The practice building is also served by a lift which provides access to the first and second floor of the building.
Download the First Aid Mobile App from the British Red Cross.
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How To Contact Us
19 CROFT ROAD,
TEL: 01803 298441
FAX: 01803 296104
Please note that telephone calls may be recorded for training and monitoring purposes.
Please note that from the 1st April 2015 all patients including children have been allocated a named, accountable GP. Patients can continue to choose to see any GP in the practice in line with current arrangements.
Patients are now able to book appointments and order their repeat prescriptions online. You will need to register to use this service, please ask at reception for more information. If you
have your log-in details already you can access the Vision Online service by visiting www.myvisiononline.co.uk.
Patient Participation Group Report 2014/15
Click Here to download the Patient Participation Group Report 2014/15
Survey Report 2013/14
Click Here to download the report of the 2013/14 survey
Survey Report 2012/13
Click Here to download the report of the 2012/13 survey
Croft Hall Medical Practice operates a smoke-free policy and the building and car park are no smoking areas.