• Support videos for patients

    We have started a trial to give all practices access to an extensive library of support videos that can be used to prescribe information to patients.

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    Support videos for patients
  • Is your child protected?

    New campaign reminds parents of the importance of childhood vaccinations

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    childhood vaccinations
  • Welcome to Croft Hall Medical Practice

  • Clinics & Services

    We offer a range of clinics and services at the practice.

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  • Home Visits

    We offer home visits to patients who are housebound or too ill to attend the surgery.

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    Home Visits
  • Repeat Prescriptions

    Repeat prescriptions will be ready for collection within two complete working days.

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    Repeat Prescriptions
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On the Day Team….On the move (OTDT)

From the 2nd October, we will be relocating our emergency appointment service from Abbey Road to new purpose-designed premises within Torbay Hospital. We believe we will be able to provide a better service to patients from our new hospital site, sharing space with Devon Doctors, which provides out-of-hours GP services.

The Abbey Road team will operate on the same basis at the new site, seeing only those patients from Chelston Hall Surgery and Croft Hall Medical Practice who are offered a same-day face-to-face consultation. For many patients, the hospital will be easier to access than Abbey Road, but patients who turn up at the new GP unit without an appointment will not be seen – they will be referred back to their normal practice to make an appointment.

A newly refurbished GP Unit has been developed at Level 2 Outpatients and can be accessed by the main outpatient entrance and following the signs to The GP Unit.  There is parking available in Shiphay or if you prefer to park in the Hospital, the nearest car parks to the main outpatient’s entrance are car parks A, D and E.

The GP Unit is a purpose designed facility where patients will have access to more services including phlebotomy, on site pharmacy and acute medical physicians.

We are proud of the same-day service we have provided from Abbey Road and the excellent work of our staff who deliver it. We believe that this move will be in the best interests of our patients.

If you have any concerns regarding this move, please contact the Patient Experience Team on 01803 652578 or email patientfeedback.sdtccg@nhs.net


Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

Welcome To The Practice


Important Notice About Our Phone System

We are experiencing difficulties with our phone system and we hope to have a new system installed in January 2018.  We apologise if you have had any difficulty getting through or feel you have been cut off. 

We appreciate your patience and understanding.

All the Team at Croft Hall

We are a five-partner practice, providing care for approximately 8,000 patients with a practice area that extends across the whole of Torquay. We employ a full range of professional medical and clerical staff and our large, spacious premises enable us to house additional services, some of which are detailed on this website.

Croft Hall Medical Practice is a friendly, innovative, up-to-date and fully computerised surgery, which has been at its present location since 1995. The building was formerly the St John of God Nursing Home and, prior to that, its history stretches back to being a hotel, a presbytery and a private residence. It is a large Victorian villa with pleasant gardens, parking and ground floor access for disabled people.

Based in the heart of Torquay, close to the local bus and train station, there are three waiting areas available for patients, which provide a comfortable waiting space. There are clinical rooms downstairs to provide easy access for patients in wheelchairs or with pushchairs or prams. The practice building is also served by a lift which provides access to the first and second floor of the building.

Download the First Aid Mobile App from the British Red Cross.

Download the Baby and Child First Aid Mobile App from the British Red Cross.

How To Contact Us


TEL: 01803 298441
FAX: 01803 296104

Telephone Calls

Please note that telephone calls may be recorded for training and monitoring purposes.

Named GP

Please note that from the 1st April 2015 all patients including children have been allocated a named, accountable GP. Patients can continue to choose to see any GP in the practice in line with current arrangements.

Online Services

Patients are now able to book appointments,  order their repeat prescriptions and view their summary care record online.  You will need to register for this service either online using the link below or pop into the surgery and ask our receptionists.  You will be asked to provide us with a form of identification (for example, preferably photographic I.D or a utility bill) to access this service.  Your registration will not be activated fully until you have provided us with this identification.

Hiblio is an exciting new service from the innovators at Torbay and South Devon NHS Foundation Trust rooted in delivering positive social change.

Hiblio is about making it easier for those who need help to find it. The WebTV channel is simple to access and presents viewers with credible information about health, wellbeing and lifestyle – broadcasting the topics relevant to them.

Click here to find out more

Patient Participation Group Report 2014/15

Click Here to download the Patient Participation Group Report 2014/15

Survey Report 2013/14

Click Here to download the report of the 2013/14 survey

Survey Report 2012/13

Click Here to download the report of the 2012/13 survey


Croft Hall Medical Practice operates a smoke-free policy and the building and car park are no smoking areas.

Practice News

  • 17Jan 2018

    Healthy Lifestyles Questionnaire

    The Healthy Lifestyles team offer a wide range of healthy lifestyle information, advice and support. They can help you to quit smoking, get more active, eat more healthily, lose weight and improve wellbeing.

    Read More »
  • 30Nov 2017

    Letter of Hope

    This Letter of Hope was written by people from Devon, who wish to offer help and hope to those who are thinking about suicide.

    Read More »
  • 23Oct 2017

    Important Notice About Our Phone System

    We are experiencing difficulties with our phone system and we hope to have a new system installed in January 2018.

    Read More »

Health Conditions A to Z

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

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19 Croft Road, Torquay, Devon, TQ2 5UA
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Your Neighbourhood Professionals. Just a Click Away! Greenhill Care Homes Poolearth Pharmacy Bill Optical
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