Practice Charter

Mission Statement:

Croft Hall Medical Practice aims to provide safe and effective primary healthcare services delivered by a dedicated clinical and administrative team.

Croft Hall focuses on the training and development of the team to promote a professional environment where quality procedures and excellence will thrive.

We aim:

  • To achieve high standards, provide efficient service to our patients and to meet (or exceed) their expectations. Excellent customer service is one of the most important parts of our practice and starts when we answer the phone with a smile, using a polite, friendly and helpful manner.
  • To provide a positive patient experience and understand the expectations of our patients.
  • To motivate and invest in the development of all staff and encourage goal setting.
  • To deliver a high quality service to all patients at a professional standard.


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