​Comments, Compliments & Complaints

If you would like to leave us some comments about the practice, you can do so using the form below. Alternatively, click here to download a printable copy (PDF, 43KB).

Please note:

  1. General enquiries about medication or appointments will not be replied to.  
  2. It is also helpful if you could leave your personal details on the form below. This will help us to respond to you efficiently.

Should you have cause to make a complaint, please contact us and ask to speak to a senior member of the team.

Our complaints procedure is designed to ensure we acknowledge complaints within 3 working days. We aim to have looked into the complaint within 10 working days of the date when it was raised.

We shall then be in a position to offer an explanation or meeting as appropriate. If there are any delays in this process, we will keep the complainant informed.

When looking into a complaint we shall aim to:

  • Investigate into any concerns or queries raised
  • Identify what we can do to make sure the reason for your complaint does not reoccur

If the complaint is on behalf of another person, we must maintain confidentiality at all times therefore we will need written consent from the patient themselves.

As a Practice we strive to offer the best service to all patients therefore we encourage feedback.

You can use our online form below to leave us feedback.

Click here to download the Comments, Compliments and Complaints Information for Patients leaflet

​Comments, Compliments & Complaints
This will allow us to locate you quickly on our Patient Database.

Privacy Protection

Information submitted through secure forms is used only for the purposes of processing your request. We may be in touch with you in relation to the information submitted.

All Information submitted through secure forms is secured with a private key and is accessed over a secure connection by nominated staff. We have a strict confidentiality policy.

This information is not shared with any third party organisations.

This information is retained for up to 28 days.

Learn more about our Privacy Policy and Terms of Use. Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation.


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Greenhill Care Homes