Patient Information - Comments, Compliments & Complaints

Should you have cause to make a complaint against any member of our staff, please contact us and ask to speak to our Practice Manager, Claire Peplow or Office Manager, Lydia Whitelegg, who will advise you in accordance with our practice-based complaints procedure.

Our complaints procedure is designed to make sure we settle any complaints as quickly as possible. We shall acknowledge complaints within three working days and aim to have looked into the complaint with 10 working days of the date when it was raised.

We shall then be in a position to offer an explanation or meeting as appropriate. If there are any delays in this process, we will keep the complainant informed.

When looking into a complaint we shall aim to:

  • Find out what happened and what went wrong
  • Identify what we can do to make sure the problem does not happen again

If the complaint is on behalf of another person, the rules of medical confidentiality will be kept and written consent from the patient will be required.

We aim constantly to improve the service we offer, therefore, we encourage all patients to let us know when we have done something well or if there are any suggestions as to how we can improve our service to you.

You can also use our online form to leave us feedback.

Click here to download the Comments, Compliments and Complaints Information for Patients leaflet


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